The Alcatel-Lucent OmniTouch Call Center Office is designed for small companies and operates on the Alcatel-Lucent OmniPCX Office. This simple, all-in-one solution is designed to enhance customer relationship management and develop with the company's  growing needs.

The solution includes:

- Automatic Call Distribution (ACD), which is fast and easy to install and configure

- Monitoring and statistics, including a supervisor application and a statistics application

- Agent assistant, a user-friendly interface that allows each agent to access the various functions needed for his activity