Alcatel-Lucent OmniGenesys Contact Center is the intelligent combination of Genesys' industry-leading contact center software and the Alcatel-Lucent OmniPCX Enterprise platform, linked by Alcatel-Lucent’s RSI (Routing Services Intelligence) software layer. It's the best solution for enterprises seeking to improve their interactions with customers by setting up advanced routing capabilities to route calls to the most appropriate agent.
