The award-winning Alcatel-Lucent OmniTouch Contact Center Premium Edition is designed for contact centers that support 30 to 150 agents who do not have the possibility to rely on large IT departments. Based on the OmniPCX platform and Genesys 7, the Premium Edition reveals its features in a fully centralized, graphical management environment that is easy to use and operate by the contact center staff, namely managers, supervisors and agents.

Some of its functions include:

- An integrated solution for call qualification

- Management of real-time business conditions

- Innovative collaboration capabilities that link agents, experts and customers